FAQ

Frequently Asked Questions

Which product categories can I shop? For clarity, we offer insulated drinkware, hard and soft coolers, bags and carry gear, cargo, outdoor kitchen equipment, and outdoor living gear and apparel. For purposes of this published service standard, current availability, product details, options, and prices are shown on each product page.

Is standard shipping free? For purposes of this published service standard, yes. Within yeti's published service standard, standard shipping for U.S. orders is free.

What delivery timing should I expect? Within yeti's published service standard, order processing normally takes 1–2 business days. Our published service standard makes the position clear: estimated carrier transit after dispatch is 4–6 business days.

Where can I find tracking information? Our published service standard makes the position clear: we provide a tracking number for every shipped order and send it using the contact information provided at checkout.

Is a no-reason return or exchange available? yeti describes its published service standard in these terms: yes. Customers relying on this published service standard should understand that a no-reason return or exchange may be requested within 30 days after delivery.

Is return shipping paid by the store? Customers relying on this published service standard should understand that yeti pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

How soon is an approved refund issued? The applicable published service standard is as follows: after the return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. On this point, the published service standard confirms that the bank or card issuer may require additional posting time.

What cards can I use at checkout? On this point, the published service standard confirms that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. For clarity, available methods are shown at checkout.

What are the store's support contact details? For clarity, email Support@coldharbor.shop, call (785) 470-9845, or write to 2964 N 13th St, Kansas City, Kansas, 66104, United States. For purposes of this published service standard, customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

When can an order be cancelled? For purposes of this published service standard, an order may be cancelled before shipment. Within yeti's published service standard, after shipment, the Refund Policy applies.

When are taxes charged? Within yeti's published service standard, taxes are charged when required by applicable law.

Merchant Information
For clarity, this page follows our published service standard.
Business name: yeti
Brand name: yeti
Email: Support@coldharbor.shop
Phone: (785) 470-9845
Physical address: 2964 N 13th St, Kansas City, Kansas, 66104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)